Director of the Digital initiatives at the New York Public Library
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Inserito il 01/10/2013
Director, Digital Initiatives and Services
The New York Public Library
https://intranet-nypl.icims.com/jobs/7590/director-digital-initiatives-and-services/job
Overview:
Reporting to the Chief Library Officer of The New York Public Library, the
Director, Digital Initiatives and Services leads the experimentation,
implementation and portfolio management of the digital user experience.
This person partners with internal and external stakeholders to identify,
design, incubate and ensure delivery of an excellent user experience across
all our digital properties. This position forms part of a senior team
responsible for the digital strategy and customer service across the NYPL.
Responsibilities:
The qualified candidate will have direct oversight of the NYPL innovation
program (includes NYPL Labs), the vision and direction of our user
experience, new product and service implementation, and digital portfolio
management. Specific responsibilities include;
- Accountable to the User Experience Leadership team for delivery on the
digital strategy
- Partners with Strategy in the design and effective use of user
analytics and research in decision-making,
- Partners with the Chief Technology Officer on technology strategy and
product development
- Accountable for ease of use throughout the Library’s digital
properties, including building strong digital partner experiences
- Under the direction of the CLO and in partnership with the Andrew W.
Mellon director, the VP of Public Services, the VP of Marketing and
Communications, and the VP of Finance and Strategic Initiatives, leads the
planning and implementation of NYPL’s digital strategy
- In conjunction with other stakeholders, actively looks for and drives
changes in the digital portfolio
- Involved in hiring, developing and retaining digital expertise
- Accountable for developing and overseeing the Digital Initiatives and
Services budget
- In collaboration with the CLO represents the digital strategy with
internal and external stakeholders
Key Competencies:
- User experience focus
- Analytical thinking
- Skilled communicator
- A track record of successful collaboration and team building across
and within organizations
- Strong ability to manage through change
Qualifications:
- A minimum of ten years working in the information industry –
preferably in education or higher education, digital humanities, digital
libraries or Internet-based publishing or product management
- Bachelors Degree in information science or other related field
required, Masters Degree prefered
- Extensive experience stewarding products from incubation to production
- Demonstrated track record of developing and using data and user-based
research to deliver
- Demonstrated track record of excellent customer service leadership
- Excellent internal and external communicator
- Excellent understanding of current day technologies (including but not
limited to apps, collaboration, search and discovery, digital asset
management)
- Demonstrated history of collaboration across business units to bring
about large-scale organizational change
Work Environment:
Standard office environment
Physical Duties:
N/A
